Shipping & Returns

Warranty & Shipping Info

Installation/Assembly:

The grill ships fully assembled.  It only needs to be removed from packaging, placed outdoors in the desired area, and connected to a source of gas, either Propane or Natural gas, depending on which type is ordered (it can be converted later after the purchase of a conversion kit if your gas needs change).  For more information about setting up and using a Solaire grill, see this page for the care and use manual, which a physical copy is also included with the grill.

Shipping:

Ships for free from southern California by truck carrier.  The trucking company will call you to set up a delivery appointment.  Faster shipping options such as next day air are not available as this item is too large; if any such options appear on the checkout screen, it is only available for other items ordered at the same time as the grill.  Grills are made to order, so please allow at least 7 days before it ships.  Feel free to contact us after this lead time for a status update on your grill if it has not been marked as shipped yet.

 

Return Policy:

Our Gas grills can be returned to us within 30 days if it has not been grilled on.  See Return Policy Details.  If any problems arise, please contact us through our contact form with any photos (if applicable) and we will be happy to solve it for you.

Limited Lifetime Warranty on Stainless Steel, Burners and Grates; two years on ignition system components; one year on everything else. Nominal shipping/handling charge for warranty items shipped.

 

 

We offer FREE shipping anywhere in the continental USA for any amount of product ordered, whether it be a $7.00 part or a $8,500.00 grill because we value your business and we want you to remain a loyal customer.

We ourselves are online shoppers and we understand that many times the cost of shipping can almost outweigh the value of the product, making it an unwise decision to purchase online and that’s why we will never let you down, even if it means breaking even on small items or accessories.

                                                                 Grill With Confidence- Grill With Infrared

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