Contact Us & Warranty

Contact Email:

Grill With Infrared Inc.
557 W. Bakerview Rd.
Unit 107
Bellingham, WA 98226

Canadian order may be drop shipped to this address and picked up when product arrives to avoid paying shipping as we pay for all continental USA shipping. Just call to give us a heads up and we will take care of you.

We love to talk to our customers!
We’re not afraid to talk to you. Need help or just don’t like placing orders over the Internet? Contact Us anytime with any questions you may have.

Phone: (800) 739-7781

Refund Policy
Our products have a 100% customer satisfaction policy. If you are unhappy with the product you have received, return your product to us within 30 days of purchase for your money back. If you have any questions, or need help returning you product, please call (800) 739-7781 or email us at, and we will assist you.

Please note: We are not responsible for misprints, factory modifications or model number mistakes. We will do our very best to help you and if you any questions about pricing, please give us a call.

Duration of Warranty
Rasmussen Iron Works, Inc & Grill With Infrared warrants all grill components to the original purchaser to be free of factory defects in material and workmanship for a period of ONE year from the original date of purchase. These warranties do not apply if the unit was subject to other than normal household use, nor do they include changes in finish appearance or discoloration.

Rasmussen & Grill With Infrared Will Cover
All replacement parts for one year from date of original purchase, for parts found to be defective due to materials or workmanship.

Rasmussen & Grill With Infrared WILL NOT Cover:
Installation or start-up
Normal adjustment to burners, gas regulators, etc
Damage resulting from accident, alteration, misuse, abuse, hostile environments, improper installation or installations not in accordance with local codes or international codes.
Cleaning of ignitors and\or general maintenance
Shipping damage
Service performed by an unauthorized agency
Damage or repairs due to service by an unauthorized agency
The use of unauthorized parts
Overtime, weekends or Holiday time
Improper installations, such as but not limited to: no regulator, improper hookup, etc
Service visits to:
Repairs due to other than normal use
Supply the user with operational assistance on site

Replacement will be F.O.B Rasmussen Iron Works, Inc., Whittier, California.
Rasmussen or Grill With Infrared will not be liable for any transportation costs, labor costs, or export duties. This warranty shall not apply, nor can we assume responsibility for damage that might result from failure to follow manufacturers instructions or local codes, where the appliance has been tampered with or altered in any way or which, in our judgement, has been subjected to misuse, negligence, or accident. Implied warranty shall not extend beyond the duration of this written warranty. This warranty is in lieu of all other warranties expressed or implied and all other obligations or liability, in connection with the sale of any appliance off of this site, Grill With Infrared Inc.

Infrared Grills

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